Terms and Conditions

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Hoad Shoes is a trading name of C F Hoad & Son Ltd.

Registered Company Name: C F Hoad & Son Ltd

Address: 107 High Street, Sevenoaks, Kent

Telephone Number: 01732 454004

E mail: sales@hoadshoes.co.uk

Company Registration number: 646195

V.A.T. Number:  209 7217 64

All of your transactions are secured via Paypal. Hoad shoes may contact your bank & the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of The Hoad Shoes & the genuine card Holder.

We offer a delivery service of 1 – 2 days for orders delivered in the UK. UK orders are charged at a flat rate of £4.95.Please note that goods will not be despatched until they are fully paid.

Please make sure that you are available to sign for your item. You can specify additional instructions i.e. for the item to be left with the neighbour. We strongly recommend that you specify the goods to be delivered to your place of work, ensuring that the item is signed for and received.

UKMail deliver 8am—6pm Monday—Friday.
Please note that 1-2 business day delivery is subject to the payment clearing.

Please note that bank holidays are not classed as working days. Orders should be received within a maximum of 14 working days. Any claims for lost goods will not be entered into until after 15 working days from despatch.

We do not pay the postage costs of returns.

Please note that we endeavour to check that the quality of all orders shipped meet the high standards that our customers expect. However we are unable to guarantee that shoes despatched will be ’box fresh’ i.e. they may have been tried on by customers in our store.

On receipt of your order and payment clearance we will despatch your goods as described above. Once goods have been despatched we will advise you by email. If your chosen goods are out of stock or no longer available we will advise you by phone or email. If we cannot meet your requirements we will credit your original method of payment. On orders greater than 1 item, goods may be despatched at different times.

Delivery will only be made to the cardholder’s registered address or the cardholders place of work which may need to be verified before despatch. We will not in any circumstances delivery to any other address.

The price is inclusive of any payable V.A.T. in the U.K.

You warrant that the information entered onto the Order Form is true. Where we sell to you under a consumer transaction (as defined by the Consumer Transactions (Restrictions on Statements) Order 1976) your statutory rights are not affected by this agreement.

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate, as photographic and publishing processes will allow.

Availability & Prices of our goods are subject to change without notice.

If you are not completely satisfied with your purchase, you can return it within 21 days of purchase in its original condition and packaging (eg box). We will refund the price of the goods on arrival but we will not cover the shipping costs of returning the product to us.

If you opt to cancel your order within 7 days we will refund the price of returned goods once returned in un-used condition, and any postage we’ve charged you (under the distant selling regulations), but we will not refund any return postage and packaging costs.

The refunds can only be made to the original method of payment and using the original details supplied.

We reserve the right to impose a £10 charge (or otherwise where deemed appropriate) if the goods/box are returned in a condition that we deem unacceptable for re-sale. The box should not be defaced or damaged in any way.

Returns can be taken back to our Sevenoaks, Deal, or Wandsworth stores. Please take proof of purchase with you when returning items.

Please ensure you have correctly completed the returns form. If you require an exchange please give us full details of your requirements. We recommend that you obtain proof of delivery for your return as we are not liable for goods lost in transit.

All shoe and foot care products are non returnable. (This does not affect your statutory rights)
Should you have a complaint or any comments please do not hesitate to contact us.

All returns must be sent to:
C F Hoad & Sons Ltd
107 High Street
Sevenoaks
Kent TN13 1UP